Question: What does the annual preventative maintenance program include for my HVAC system?

Answer: The annual preventative maintenance program includes two comprehensive visits per year, where our skilled technicians perform a range of services. These services are designed to ensure your HVAC system operates efficiently and reliably. The program includes inspecting and cleaning components such as filters and coils, checking refrigerant levels, testing system controls, and ensuring that all parts are in optimal working condition.

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Question: How does the pricing structure work for multiple HVAC systems?

Answer: The pricing structure is designed to offer more savings as the number of HVAC systems increases. For a single system, the cost is $228 per year or $19 per month. For 2-4 systems, the price is reduced to $216 per system annually or $18 per month, and for 5 or more systems, the cost is further reduced to $204 per system annually or $17 per month. This tiered pricing structure ensures that households or businesses with multiple systems can enjoy discounted rates.

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Question: What are the benefits of enrolling in the preventative maintenance program?

Answer: Enrolling in the preventative maintenance program offers numerous benefits. It ensures worry-free, year-round operation of your HVAC systems, provides priority scheduling for services or installations, and extends the life of your HVAC systems. Regular maintenance can prevent unexpected breakdowns, improve system efficiency, and ultimately lead to cost savings on repairs and energy bills.

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Question: How much can I save on preventative measures, repairs, and installations with this program?

Answer: With this program, you can save up to 50% on all suggested preventative measures, repairs, and installations. For example, if a typical repair costs $200, as a program member, you could pay only $100. This significant saving makes it cost-effective to maintain your HVAC system in top condition. Expect a guaranteed 10% minimum savings on all services, even on new systems!

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Question: What specific actions are taken during preventative maintenance visits?

Answer: During preventative maintenance visits, our technicians perform a series of actions including cleaning of drains, checking electrical components for safe and efficient operation, verifying proper airflow and temperature settings, inspecting the duct system for any potential issues, conducting a detailed analysis of the refrigerant system, and ensuring the safety and efficiency of the heating systems. These actions are crucial for maintaining the system's efficiency and preventing future breakdowns.

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Question: When are the maintenance visits scheduled, and how flexible is the scheduling?

Answer: We will send you a scheduling link via email to allow you to schedule you maintenance visit for a time that fits your schedule. Maintenance visits are generally scheduled during the transitional months of March-April and September-October to prepare your system for the upcoming season. However, we offer flexible scheduling to accommodate your needs. If the standard times are not convenient, we can arrange for maintenance visits at a time that suits you better.

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Question: What is the process for priority scheduling for service or installations?

Answer: Priority scheduling ensures that as a member of the maintenance program, your service or installation requests are prioritized. This means faster response times and quicker resolution of your HVAC needs, especially beneficial during peak seasons or in emergency situations.

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Question: How does the maintenance program contribute to energy efficiency and reduced costs?

Answer: Regular maintenance keeps your HVAC system running at peak efficiency, meaning it uses less energy to heat or cool your space. This not only contributes to lower energy bills but also reduces the wear and tear on your system, preventing costly breakdowns and extending the lifespan of your HVAC units.

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Question: What are the terms and conditions of the maintenance agreement?

Answer: The maintenance agreement typically outlines the scope of services provided, the schedule of maintenance visits, pricing details, and any discounts on repairs and installations. The Care Plus Maintenance Program is billed monthly until you cancel. You may cancel at any time for any reason. 

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Question: How do I sign up for the maintenance program?

Answer: Signing up for the maintenance program is straightforward. You can contact us directly via phone or through our website. Once we receive your request, a member of our team will contact you to discuss the details of the program, understand your specific needs, and schedule your initial maintenance visit. We'll also provide all the necessary information regarding the agreement terms and answer any questions you may have to ensure a smooth and informed start of your maintenance program with us.