Privacy Policy
How Wake Forest HVAC Company collects, uses, and protects your information
This Privacy Policy explains what information Wake Forest HVAC Company collects, how we use it, and the choices you have. By using our services or website, you agree to the practices described here.
Information We Collect
When you schedule service, request an estimate, or contact us, we may collect:
- Name, mailing address, and service address
- Phone number, including mobile number
- Email address
- HVAC system details and service history
- Payment information (processed securely through Square; we do not store full card numbers)
How We Use Your Information
- Schedule and perform HVAC service at your home or business
- Send service-related text messages (SMS), including appointment confirmations, technician dispatch and on-the-way alerts, and estimate and invoice delivery links
- Send service-related emails, including estimates, invoices, and payment receipts
- Process payments for services rendered
- Maintain records of service history for your equipment
- Communicate with you about your account and scheduled services
Text Messaging (SMS) Policy
By providing your mobile phone number and consenting to receive text messages from Wake Forest HVAC Company, you agree to receive service-related SMS messages, including:
- Appointment confirmations and reminders
- Technician dispatch and "on the way" notifications
- Estimate and invoice delivery links
- Payment confirmation receipts
Message frequency varies based on your service activity — typically 2–6 messages per service visit. Message and data rates may apply; check with your mobile carrier for details. You may opt out at any time by replying STOP, opt back in by replying START, or reply HELP or call (919) 412-4873 for assistance. Consent to receive text messages is not a condition of purchasing any product or service.
Sharing of Information
We share information only in the following limited circumstances:
- Service providers: We use trusted providers to process payments (Square), send text messages (our messaging carrier), and send emails. These providers access your information only to perform services on our behalf and are not permitted to use it for their own marketing.
- Legal requirements: We may disclose information if required by law, regulation, or valid legal process.
- Equipment manufacturers: We may share equipment details with manufacturers solely for warranty claims or service bulletins.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment information is processed through Square's PCI-compliant payment platform and is not stored on our servers.
Your Rights
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of text messages at any time by replying STOP
Changes to This Policy
We may update this Privacy Policy from time to time. The date below indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy? Contact Wake Forest HVAC Company at (919) 412-4873 or wafohvac@gmail.com.
Last updated: May 21, 2026 • Wake Forest HVAC Company