Wake Forest HVAC Company
107 E Young St, Rolesville, NC 27557 • (919) 412-4873 • wafohvac@gmail.com
Information We Collect
When you schedule service, request an estimate, or contact Wake Forest HVAC Company, we may collect the following information:
- Name, mailing address, and service address
- Phone number (including mobile number)
- Email address
- HVAC system details and service history
- Payment information (processed securely through Square; we do not store full card numbers)
How We Use Your Information
- Schedule and perform HVAC service at your home or business
- Send service-related text messages (SMS) including appointment confirmations, technician dispatch alerts, estimate delivery, and invoice delivery
- Send service-related emails including estimates, invoices, and payment receipts
- Process payments for services rendered
- Maintain records of service history for your equipment
- Communicate with you about your account and scheduled services
📱 Text Messaging (SMS) Policy
By providing your mobile phone number and consenting to receive text messages from Wake Forest HVAC Company, you agree to receive service-related SMS messages including:
- Appointment confirmations and reminders
- Technician dispatch and "on my way" notifications
- Estimate and invoice delivery links
- Payment confirmation receipts
Message frequency varies based on your service activity. Typically 2–6 messages per service visit.
Message and data rates may apply. Check with your mobile carrier for details.
Opt out any time: reply STOP Opt back in: reply START Need help: reply HELP or call (919) 412-4873
Sharing of Information
✅ We do not sell, rent, or share your mobile phone number or personal information with third parties for marketing purposes.
- Service providers: We use trusted third-party services to process payments (Square), send text messages (Twilio), and send emails. These providers access your information only to perform services on our behalf.
- Legal requirements: We may disclose your information if required by law, regulation, or legal process.
- Equipment manufacturers: We may share equipment details with manufacturers solely for warranty claims or service bulletins.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment information is processed through Square's PCI-compliant payment platform and is not stored on our servers.
Your Rights
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of text messages at any time by replying STOP
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.