Sign up to receive service-related text updates from Wake Forest HVAC Company — appointment confirmations, technician dispatch and on-the-way alerts, and estimate, invoice, and payment links.
SMS Consent & Opt-In Policy
Wake Forest HVAC Company — How We Obtain Customer Consent for Text Messaging
Overview
Wake Forest HVAC Company obtains express consent from customers before sending any text messages. Consent is collected through two methods: verbal consent during phone scheduling and written consent through a checkbox on our website forms. Both methods are described in detail below. We send service-related messages only — we do not send marketing or promotional text messages.
Opt-In Method 1 — Phone Scheduling
When a customer calls (919) 412-4873 to schedule HVAC service and provides a mobile phone number, our scheduling team reads the following verbal consent script before the appointment is confirmed:
"By providing your phone number, you consent to receive service-related text messages from Wake Forest HVAC Company, including appointment confirmations, technician dispatch and on-the-way alerts, estimate and invoice delivery links, and payment receipts. Message frequency varies based on your service activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message, or reply HELP for help."
The customer must verbally agree before their mobile number is enrolled and before any text message is sent.
Opt-In Method 2 — Website Contact Form
Customers who submit a contact or scheduling form on our website (www.wakeforesthvaccompany.com) must actively check a consent checkbox before the form can be submitted. The checkbox is unchecked by default and reads exactly as follows:
I agree to receive service-related SMS text messages from Wake Forest HVAC Company — appointment confirmations, technician dispatch and on-the-way alerts, estimate and invoice links, and payment receipts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See Privacy Policy and Terms & Conditions.
No text messages are sent until the customer has actively checked this box and submitted the form.
Message Program Details
| Brand name | Wake Forest HVAC Company |
| Message types | Appointment confirmations, technician dispatch and on-the-way alerts, estimate delivery links, invoice delivery links, payment receipts |
| Message frequency | Varies based on service activity; typically 2–6 messages per service visit |
| Opt-out | Reply STOP to any message to unsubscribe |
| Help | Reply HELP to any message, or call (919) 412-4873 |
| Message & data rates | Message and data rates may apply, depending on your mobile carrier plan |
Privacy
Consent to receive text messages is not a condition of purchasing any product or service. Mobile information and SMS opt-in consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. For full details, see our Privacy Policy and Terms & Conditions.
Last updated: May 21, 2026 • Wake Forest HVAC Company